Shipping policy

At Steamartisan, we are committed to providing transparent, accurate, and reliable shipping information. This policy outlines our shipping costs, delivery times, and service coverage.

1. Order Processing Time (Handling Time)

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after the daily cut-off time (5:00 PM GMT+7) will be processed the next business day.
  • Once processed, orders are handed over to the shipping carrier.

👉 Handling time = time before shipment

2. Shipping Time (Transit Time)

Estimated delivery times after dispatch:

  • United States: 5– 8 business days
  • Canada: 8–16 business days
  • United Kingdom: 6–12 business days
  • Australia & New Zealand: 7–14 business days
  • Europe: 7–15 business days
  • Other regions: 10–20 business days

👉 Transit time = carrier delivery duration after dispatch

3. Shipping Costs

We provide clear and consistent shipping pricing:

  • Standard Shipping: Calculated at checkout or flat rate (if applicable)
  • Free Shipping: Available on selected products or promotional offers
  • All shipping fees include handling and logistics costs

Important:

  • Shipping costs displayed at checkout are final
  • We do not hide additional shipping fees

4. Shipping Destinations

We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • European Union
  • Selected international countries

5. Order Tracking

  • All orders include tracking information
  • Tracking is sent via email once your order ships
  • Please allow 2–5 days for tracking updates to appear

6. Delays & Exceptions

While we strive to meet delivery estimates, delays may occur due to:

  • Customs processing
  • Carrier delays
  • High seasonal demand

We recommend allowing additional time during peak periods.

7. Customs, Duties & Taxes

  • International orders may be subject to customs fees or import taxes
  • These charges are not included in shipping costs unless explicitly stated
  • Customers are responsible for any applicable duties

8. Incorrect Address / Failed Delivery

  • Customers must provide accurate shipping details
  • We are not responsible for delays or losses due to incorrect addresses
  • Re-shipping fees may apply if orders are returned

9. Shipping Accuracy Commitment

We ensure that:

  • Shipping costs shown on our website match checkout pricing
  • Delivery times reflect realistic estimates
  • All shipping information is accurate, transparent, and up-to-date

10. Contact Us

If you have any questions about shipping: